Most disputes are preventable. Here's how to stop them before they reach your acquirer.
Make your descriptor recognisable
Customers dispute charges they don't recognise. Use a billing descriptor that clearly matches your brand name.
Communicate clearly
Send order confirmations, shipping updates and easy-to-find refund policies. A quick refund is always cheaper than a dispute.
Use authentication and risk tools
Apply 3-D Secure where it makes sense, screen risky orders and keep evidence such as delivery confirmation ready for representment.
Watch your ratios
Track dispute ratios monthly for both Visa and Mastercard so you can act before you approach scheme thresholds.
Accept cards and wallets with Finoptiq
Visa, Mastercard, Apple Pay and Google Pay through one integration.
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